Setting the audio options

Use the following steps to set the auto options to adjust the audio volume for playback, recording, and incoming calls. You can also set the system to play ring tone through the personal computer speaker and select a ringtone for an incoming call.

On the top bar, click System Options > Agent Preferences.
In the Agent Preferences dialog box, click Audio.
The Audio panel appears with Basic and Advanced tabs. The Basic tab is active by default.
On the Basic tab, perform the following steps in the Volume section to set the basic audio settings.
Note
The following steps are optional and you can skip to the required step.
1. Adjust the Playback slider to set the volume for all sound output through your computer speakers or headphones.
2. Adjust the Record slider to set the recording volume of all sound transmitted through a microphone to your personal computer.
3. Select the Mute check box adjacent to the Record slider to eliminate any sound being sent to your personal computer through the microphone.
  These settings will not affect the headset volume if the headset is attached to a telephone rather than the personal computer.
  
  Note
  The Playback, Record, and Mute are only functional for My Computer operation. For Desk Phone or Other Phone modes, you cannot control of the volume of the telephone.
4. Adjust the Ringing slider to set the volume of the sound played through your speakers or headset when you receive an incoming call.
5. Select the Mute check box adjacent to Ringing slider to eliminate any sound that indicates an incoming call.
6. Select the Play ringing through the internal PC speakers option to play the sound associated with an incoming call through the speakers of your personal computer and your headset simultaneously.
  If your personal computer does not have an internal speaker, this option has no effect.
7. Select the Use Custom ringtone option to play the a custom ringtone (a Wave file) through the speaker or headset when you receive an incoming call. The wave file is played from the specified location.
  When you select Use Custom ringtone, a Browse field and Test Ringtone button are displayed below . Use the browse field to locate the wave file and click Test Ringtone to test the wave file.
On the Advanced tab, perform the following steps in the Audio Devices section to set the advanced audio settings:
1. Select the audio play back hardware on your local system from the Playback Device list.
2. Select the audio recording hardware on your local system from the Record Device list.
3. Use the Transmit Gain slider to set the gain for outgoing sound during a call. You can set the value from 0.1 to 10.0. Avaya recommends that you to set this option to 0.35.
4. Use the Receive Gain slider to set the gain for incoming sound during a call. You can set the from 0.1 to 100.0. Avaya recommends that you to set the value to 1.00.
5. Click Background Noise Test to test the background noise.
  The Background Noise Test window appears. Click the Test button on that to test the background noise. You must perform if the ambient noise level change, or you move to a different location.
Click OK to save the audio settings.